My husband went to Bosley Hair Restoration in Beverly Hills, some years ago. He paid over $ 5,000 for hair transplant plugs. After some years, the hair transplant failed. Bosley has a Lifetime Warranty against transplant failures. Well, this very rich, Beverly Hills Penthouse Company failed to honor the lifetime warranty they have.
I guess this so called “warranty” does not mean a hill of beans. He paid good money for their services, and they will not even respond to our request for a letter of rejection of the claim for the failed hair transplant. My husband went back to see them, when he visited his brother in California on July 15th.
He and I had spoken many time to a man named Neal at Bosley. Neal knew full well, that my husband was going to see the Doctor Deutch for a CLAIM FOR A FAILED TRANSPLANT. The goal was to get Bosley to offer some refund or other compensation. Instead, this rich Dr. Deutch treated my husband like dirt and just sluffed him off like getting rid of garbage by saying that he did not have enough hair to do any transplants.
WHAT KIND OF ANSWER IS THAT! THERE WAS NO OFFER OF COMPENSATION NOR REFUND. NO OFFER OF TRYING TO GIVE HIM ANY SORT OF FREE TREATMENT. JUST GO AWAY WAS THE MESSAGE WE SEE FROM BOSLEY.
Since then, I have asked Neal many, many times for a Letter of Rejection so we can use it in any legal action we might want to take, and AS OF TODAY, we have NOT received any letter. All we get is ignored or just some excuse that the team leaders have not yet responded. Well, when do they intend to respond? Next century?
Here is what we know. My husband spent good money for hair restoration that failled. Now this company, Bosley, will NOT honor their guarantee. In short, this super rich company is not customer friendly and does not care about their failed transplants. Their company shows pictures and advertising of happy men with hair grafts. This happy pictures are not all there is.
Of course, it is easy to ignore former customers until they go away. I see there are other negative reports against Bosley. So our sad story is not unique. I want to give them one more chance to make things right, but time will tell. More later on our experience.
Signed,
2 Customers Scorned.