July 1st had reservation at Comfort inn in Wytheville VA 1-276-228-4488 on arrival was notified the pool was closed. I told the clerk to cancel my reservation. They said was unable to do it had to contact booking.com. Called bookong.com canceled the reservation on time # 3922772461 which was cancelled on time with no charge. Booking.com did not send the information over immediately i was charged for the 3 rooms at 96.31 times 3.
I called booking.com an explained they had charged my account. He said be 7 to 10 days for a refund. July 12th contacted the hotel they said its up to booking to refund the money my account shows hotel received my money. Called booking at 888-350-3958 they was going to ck into it. August 2nd received email that they was sorry I haven’t received my refund and would get back to me shortly. Its august 8th still waiting on my refund?