At camp sign up and during camp, I confirmed with 2 employees that I can reschedule/make up. Before I missed a day due to heavy rain storm, I confirmed again and informed them about making it up in August because my child is signed up for entire July, and was told ok.
Then they refused to let my daughter make up her day, while some other kids did. They claimed they don’t do make ups and I was given wrong information. Their policy is not on their website, and no where in writing, everything is based on what they say. But I was told clearly many times we can, and they refused to admit that. And we missed a day based on what I was told, and now they refused to honor what they tell their customer. Total rip-off.
