Have been a customer of BBVA/Compass bank, for over 12 years and recently experienced absolutely horrendous and incompetent customer service by multiple individuals, via the customer service number, when attempting to dispute a fraudulent charge.
Not only were the individuals, at times, unhelpful and discourteous, they seemed to lack even basic knowledge on handling key components, regarding my type of service situation. There is a defensive and even slightly hostile attitude, these individuals have that is indicative of a corrupted corporate culture , at BBVA. It was a truly astonishing experience.