On June 16th, 2021, I had someone come into my place of work and steal my entire wallet. I found out on June 17th and filed a police claim with Seattle Police department #2021-910451. I found out that they had withdrawn $8,500 from my account at Bank of America. The withdrawals are as follows:
6/16/21 #000005703 WITHDRWL WESTLAKE PARK LO SEATTLE WA $500
6/16/21 #000005704 WITHDRWL WESTLAKE PARK LO SEATTLE WA $500
6/16/21 WA TLR cash withdrawal from CHK $5000.00
6/16/21 WA TLR cash withdrawal from CHK $2,500.00
The bank that they work at closes at 4 pm whereas I had work and did not leave until 4:30 pm. I work as a phlebotomist and am not able to show the tubes with the time and my initials on it due to HIPAA, but I have a time card showing when I left Northgate.
When I made the claim, I asked why I was never notified. I have no history of withdrawing this amount and this should have been flagged. I was told it was because they used my pin and was questioned extensively about it. I have it memorized, but it is the last four digits of my social security number, which I have since been told is easy to guess or hack into.
On June 25, I was told my claim got denied because they used my pin. Somehow it took 7 business days to realize the same thing we discussed the first day I knew it was stolen. BofA did not follow up by checking any of the cameras at the bank, nor ask me for proof that I was at work during the time of the transactions or any other reasonable measures.
To add insult to injury, BofA issued me the incorrect debit card twice.
I asked to reopen my claim and they denied it again on July 12. I called and they told me it was because they used my pin the first time. They then recommended me to get a subpoena for the bank videos. I asked them why I was supposed to do their job. I didn’t need a video of who withdrew my money as I saw the person who took my wallet (before finding out that it was taken). They told me I was unable to reopen my claim. Frustrated, I waited on the phone for two hours to talk to someone who could actually tell me something useful.
On July 20, I talked to two other people before getting a supervisor who informed me that my claim was filed incorrectly and in the wrong department. There were two $500 withdraws from my debit card, but the remaining $7,500 was through a teller, which apparently was a different department.
August 13 I called again to find that the wrong claim was still listed and a new claim had never been filed!! To reopen it, I had to repeat the same information I have said since the beginning. I was finally asked to send proof that I was at work during the time the transactions were completed. I sent it the same day through a fax.
I have called again today August 23 and they are still saying they are undergoing investigation. I need money to pay the bills. I am working while taking boards to get my medical license and this has been extremely emotionally distressing.