American Home Shield (AHS) warranty was provided (at real estate agent's suggestion) when we purchased a second home. As they charge a $75.00 "FEE" to "process any claim", when we had a garbage disposal leak, I did not bother to call, went and purchased, and replaced the unit.
We arrived on the Saturday 09/01 before Labor Day 2018 to an Air Conditioner that was not working. I called AHS and requested service. Paid the $75.00 by credit card. Was told someone would respond within four hours – NOT TRUE.
Got ahold of them on Tuesday, 09/04, was told there was no contractor in database for our area. I would need "outside authorization" that must be approved by a supervisor. Even though I was on the telephone for 33 minutes, no progress. I called an additional eight times before getting through.
Placed on hold for 36 minutes before the call dropped. Called back, after 22 minutes got through, after 10 minutes transferred, placed on hold, and they hung up. Called a local A/C Contractor who diagnosed and fixed the unit for $152.50. I disputed the $75.00 charge with credit card company and received staement credit.
Had AHS been honest and said, we do not have A/C contractor for your area and paid the $77.50 difference for the actual repair, I would have been very satisfied. As a result of this experience, I WOULD NEVER WASTE MONEY ON A HOME WARRANTY PLAN WITH ANY COMPANY, BUT ESPECIALLY AMERICAN HOME SHIELD.
Their plans are about $500 a year – save your money and pay for your repairs when needed. All this company does is LIE, transfer your call, and hang up. The A/C contractor told me the AHS company was slow to pay we they did service for AHS, so they do not deal with them either. This company should not be allowed to sell a service they do not stand behind.
They will sell you a plan, but you will only encounter delays and frustration if you try to deal with them. I would rate them NEGATIVE 5 stars! Absolutely the WORST company I have dealt with – ever. Saw realtor afterward and told her what happened as well.