My refrigerator has been out for more than a month. American Home Shield has sent 2 technicians. Both technicians advised them the refrigerator needs a new compressor and the fan motor must be replaced. The repair company also advised American Home Shield that the repair is probably not cost-effective and a replacement may be the better option. The repair company states they sent the recommendation to American Home Shield and American Home Shield is stating they are waiting on the repair company.
Meanwhile, I do not have a refrigerator. I have called several times only to be told, they are sending a message to the authorization department and/or a supervisor and I would receive a callback. I have never received a callback from anyone at American Home Shield. They also lied to me while I was on hold stating that they had the person from the repair company on the line and was transferring her to the authorization department. When I contacted the representative from the repair company, she stated they never had her on the line and never transferred her to anyone.