Moved from Mi to Ky. and told them to DO NOT renew my policies-they even went so far as to refer me to another Allstate agency in Ky. Useless-never in the office and did not return messages. Finally called and received an answer after a minute their phones disconnected me twice-never called back either. But they debited my checking $2,336.97 and promised to refund it in 5 business days.
So nice and wonderful and sweet of them they will refund money they had no reason to withdraw against my written wishes. It is now 8 calendar days-6 business days and another vocal promise it is on the way. Asked why it happened and why it is 6 business days and no credit to my account and I get-“well I guess I do not have an answer for that question”! Asked what if it would have caused my checking to bounce a check would they cover the fees-It is not our responsibility but yousure can create the reason.
Crappy company other sites have rated allstate 1.4 out of 5-an insurance company to avoid as you can`t even get roadside help when customers called. Pathetic!!