I visited my sick mother in San Diego being cared by a company, Better Solutions In Home Care. I could say most of the caregivers aren’t doing the job they are supposed to do. 2 out of 5 caregiver does something on their cell phones most of the time. They need to be reminded to check our mom’s temperature, check the oxygen saturation if less than 92% that my mother will need supplemental oxygen, change diaper etc. I know that caregiver also need to assist patient with light housekeeping, laundry etc. but those are not being serviced.
It was disappointing to see caregivers just holding their cell phones almost the whole shift and us being charge for such big amount of dollars per hour. I woke up one night to check how’s my mother doing and found that the caregiver turned off all the lights and resting.
Although, I would like to commend one caregiver that work beyond her duties us caregiver, her name is Marina de Guzman. We admire her for doing such an excellent job! She’s the best!!!
Your agency must educate or lecture your employees on how to perform their duties well in order for your agency to gain more clients that will trust you to care for their loved ones.