I contacted Angies List for a contractor to recharge my residential HVAC system, shortly after the inquiry I was contacted by ARS / Rescue Rooter Myrtle Beach and scheduled a service call appointment on 8/5/2021. I was at work but my wife was home upon the technicians arrival, he checked our system and informed my wife the freon was low and required that he perform a nitrogen a/c leak test and clean the coils at a cost of $3000. Next the Technician stated he would return at 4:00 with someone to discuss our options.
At 4:00 a sales representative with ARS arrived with no technical knowledge of my system and stated he required an hour of my time to discuss options (i.e., sales pitch) for replacing my existing unit prior to providing any pricing. I requested a price to only recharge my system and was given a cost of $1750.00. This was outrageous and price gouging to the extreme.
I contacted another A/C contractor and had my unit checked and fully recharged for $200.00.
ARS negatively stigmatizes the A/C business and should establish morals and core values for their business and operate ethically. ARS is a company I will NEVER do business with and sincerely hope no one else will either.
I do intend to file a complaint with the Department of Consumer Protection, FTC and Better Business Bureau about ARS and their unscrupulous practices .