I needed a SureFlap Microchip Pet Feeder, which retails at $149.99 so I searched the Internet for any deals. I found one at Petco.com on July 16th; it turned out to be the last day of their Black Friday in July sale and they were offering them at $30 off. They were shown as in stock so I quickly put in my order. It was accepted as order # 13253068221760. I was charged $119.99 plus I believe Ohio sales tax.
I heard nothing until going an online notice on July 25th that my oprder was cancelled as they were out of stock. Thisis a pretty shabby way to do business, and any reputable company offers a rain check at the slae price. Not PETCO.
I sent Mr. Tariq Yassan, PETCO's chief marketing officer, a letter with my complaint on July 25th. He never answered me.
I had never patronized PETCO before and was thinking of checking out their prices ast our local store in comparison to the other pet stores but not now. They can forget me as a customer because of this incident.