1 Stop Bedroom Outrageous charges on an item never delivered Brooklyn New York

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Purchased a chair on 7/16/21. Called numerous times to see when it would be delivered. Customer service always said 2 weeks. Online tracking does not show the item ever shipped. 8/30/21 called to cancel the item and told I would be charged 15% restocking fee and 1.75 per pound to reship (Appx $300.00).  I am being charged to cancel an order that I never received that doesn’t even show shipped on thier website. This is fraud!