Yelp continually hides positive customer reviews as hidden “not currently recommended” based on their software .. I ask customers if they are happy please leave a review and poof minutes after posting they disappear from the page. But reviews that are left from people who are not my customers and most based upon their political views show up cancel culture is thriving on Yelp.
When I read a yelp review I take it with a grain of salt. Allowing people to anonymously leave reviews in attempts to destroy a business is wrong the business owner cannot defend themselves against the attacks.