I've bought products on and off for a few years. I typically order one day overnight every time because I travel for work and I'm in different locations continuously. About a year ago the office lady didn't send it overnight as per I paid for it. I did file a complaint and continue to argue about getting the refund.
At no point did she notify the owner to get back in contact with me ever since then orders have been late sent to the wrong address bad communication no response to emails just pure bad business intentional retaliation because I filed a complaint now they say they don't want to give me product because I'm upset versus just communicating and working it out