OVERVIEW
We demand:
- a NET-NET “EQUIPMENT INVOICE” from T-Mobile for (4) iPhone XR’s = $596.00
- a T-Mobile “ACCOUNT CREDIT” for 23 days of SERVICE for August 2019 = $100.16
SUMMARY
- EQUIPMENT Under the terms of the June 2019 T-Mobile Promotion 2019 Spring Switch and Save
- Received (4) iPhones XR’s retail value (list price) of $749.00 … Total $2,996
- Exchanged (4) iPhone 6S’s under terms of the 2019 Spring Switch and Save discount provision for Total $2,400
- (4) iPhones 6S’s for a promotional (credit/discount) “…on the same order…” had ONLY ONE 2019 Spring Switch and Save order)
- Promotion states only ONE (1) per account # however CW and his Supervisor approved FOUR (4) phones because
- (1) customer for over 8-years … (2) grandfathered Family Plan with 4 lines …
- Account needs a NET-NET EQUIPMENT INVOICE from T-Mobile for (4) phones $596.00
- SERVICE Paid for network service on 5 Aug 2019 … SERVICE suspended 9 Aug 2019
- T-Mobile needs to credit customer account for 23 days of SERVICE … for wrongful and punitive suspension of service for the month of August.
- … alternatively, credit via credit-card for the 23 days … $100.16
- T-Mobile needs to credit customer account for 23 days of SERVICE … for wrongful and punitive suspension of service for the month of August.
My (4) iPhone XR’s are "suspended" from T-Mobile service (which as you know, means we cannot talk text or use the internet). We are “suspended” because the T-Mobile EQUIPMENT credit-process is “catching up” (their words) for the last 3 billing cycles. There apparently is an enormous volume of “turned-in” phones, with which, their warehouses are dealing. Customer Service rep’s words.
We are due EQUIPMENT credit for (4) iPhone 6S's that we turned in for “exchange-credit” against 4 iPhone XR’s. We have been, for 8 years, loyal customers, and as normal paid our $135 Monthly SERVICE bill. On Aug 4th paid, as usual our bill and this time our… “‘service” was “suspended on Aug 9th!!! It has been 2 ½ months now since the T-Mobile trade-in program. The “fine print” in the promotion said UP-TO TWO (2) Billing Cycles. It has been THREE (3)!!!
I offered to T-Mobile pay my outstanding balance $2,996 (list price for the XR’s) MINUS the $2,400 (trade-in credit) for the (4) 6S’s …-or- a TOTAL of $596. They say that T-Mobile has a record of receiving (logging-in) all 4 full-paid off devices and they have been inspected, (by Sales and Cust. Care Management) and they are in very good condition, … BUT… the warehouse has not logged them in as yet!!! “So, What” I asked??? To which Customer Care Supervisors respond “Sir, we DO NOT work in the warehouse!
In the meantime, T-Mobile is demanding $2,996 (..or $562 as part of the first “installment” of a Payment Plan” against the list purchase price of the (4) XR’s) in order to turn our “SERVICE” back on!!!! Later, (over the next few months) as their warehouse “catches-up” they will credit my account as trade-ins are recorded (not all at once I suspect) by the warehouse. Instead of acknowledging the $596 “NET” that we truly owe them for the EQUIPMENT, they “SUSPEND” our service!!! CRIMINAL !!!
We will pay the $596 that we owe for the EQUIPMENT! THAT is FAIR and agreed to. We will not pay $2,996 as part of a T-Mobile extortion scheme!
It is T-Mobile who are the de-facto thieves!!!! Taking money for SERVICES and NOT PROVIDING the SERVICE, for which we have paid, and not accounting for the $2,400 owed to us, for our property (4-6S’s) held hostage in their system-warehouse loading dock!