Sprint Over charged!!

383

I've paid off my Iphone7 and I was informed that I would have to pay a total of $132.00, after taxes $142.89. I pay a monthly lease of $32.00 that is added to my cell phone bill monthly and I've had this for almost a year if not more.

I've Technically paid an average of almost $400 on this plan towards just the phone itself not the service. If I've already paid that out of my monthly bill I should not have to be charged the additional $32 and taxes to payoff the phone.

This is a rip off being that the IPhone 7 isn't in my possession it was reported stolen and I've changed my service to an IPhone XR and continued to pay. This is horrible service. The customer service chat representative was no help at all and surely didn't care for my concern with this issue, there was no empathy or attempt to reconcile he simply was there to do his 8 hour shift and go.