After Being a loyal Sprint customer for over 18 years, my work decided to buy us phones and plans through another carrier. My contract was up, so I didn't owe sprint anything at the time of cancellation. i simply ported our 2 phone numbers over to the other Carrier, and returned both phones as requested.
They offered to let me keep the "free phone" they gave us 2 years prior. But they wanted us to "buy out" the rest of the price for the "free phone". OR they wanted us to return it. Rather than pay for a phone we no longer needed, we returned it to Sprint.
A Month later, we received a bill from Sprint which was about the cost for a monthly bill ($168). I thought this was an error and contacted them about this issue, disputing the charges. The representative told me that one of the phones was damages beyond repair, and that this was a bill to pay for damaged phone. (Phone was not damaged, kept ina lifeproof case it's entire life with a screen protector) Phone was also waterproof (Iphone7) .
Called again today 9/10/19 and they claimed that not clearing my icloud could result in this kind of charge… this is because I am asking them to prove to me that my phone was damaged. They have not shown any proof of damage, as there was none. Also, since they want me to pay the $160 for my phone that was returned undamaged, I want it back. I am not paying for a phone for 2 years, then when I turn it in, I am required to pay it off, and not get to keep it. So they have stolen my phone and are now asking me to pay it off for them to sell it again refurbished.
Sprint is beyond not helpful when it comes to customer service. Needless to say, I will steer clear of this company for as long as I live. You don't do this to people. Especially when we cleared the slate, paid all our bills, and returned the devices. This is just flat out Extortion, because we went with another carrier. And to be honest, I'm glad we did. I wouldn't want to give another penny to these crooks.