I have been a customer for 3 years and now I need to use the warranty. I will be dropping them as soon as this is over. I've never had these issues with other warranty companies before. I have just filed a complaint with the BBB and hope that something comes out of it.
I have 3 claims that I filed at the end of December 2019 that are not being fulfilled; it is now February 17, 2020. The claims involve 2 plumbing issues and 1 HVAC issue. The contractor that Select Home Warranty sent to me in December was a regular handyman not licensed for plumbing or HVAC. He did not fix anything and insulted me on top of that.
Each week I have called Select Home Warranty for a status check on my claims. During one of the "reschedules", they tried to resend the handyman for the plumbing and then an appliance contractor for the HVAC system. I had to call them back again to straighten that out and, of course, they found out that the appliance contractor doesn't work on HVAC systems.
I am consistently told that it will take up to 48 hours for them to find a technician. I have multiple emails stating "…we are still working on dispatching your claim and should have a Technician lined up shortly…". I have multiple emails stating "…your claim #… is presently open in our system … In the event we do not receive a response within [7 / 2] days from the date of this email. We will consider this claim closed…"
From what I'm guessing, based on my emails and phone calls, is that each time I call, they start the whole vetting process over.