we rented a car 12/25/18 at AVIS through orbitz website, and took collision damage at $11 a day total $88 thru orbitz for the avis 8 day rental. . We had a verifiable medical emergency and had to cancel the car rental .
AVIS had no problem canceling as we had medical proof of double pneumonia and did not charge us a dime. ORBITZ refused to refund the CDW of $88.00 — even though the underlying car rental at AVIS was duly cancelled. this is a total rip off by ORBITZ. RX: 1/ I will never use ORBITZ again.
2/ next time i will book DIRECT with the car rental agency who will not rip us off for CDW when a medical emergency requires us to cancel our trip. Why should ORBITZ collect a CDW for a nonexistent car rental ? we are senior citizens. we cannot afford to deal with ORBITZ.