Napleton Buick GMC Sold me a lemon Schaumburg Illinois


I wish I could give this place zero stars. I just bought his car last month and his car has had problem after problem. Me and my wife contacted the dealer and spoke to sales and service management and they either ducked and dodged us and we left several messages trying to complain and they were either "busy" or not there at the time we called.

We understand the car was bought "as-is" but we feel deceived because we were told the car passed with "flying colors," the service directors words verbatim, and since we bought the car we've had to buy a battery and now a water pump. When I did finally get a hold of someone after leaving several messages the people he talked to in so many words said it wasn't their problem.

Worst customer service and bedside manner ever. I am almost convinced they hid these issues from him because I looked over the fine print in my contract and the water pump was covered under a limited warranty and by the time someone got in contact with us outside that window they said, "water pumps are just one of those things" and it was running perfect at the time of inspection, so they knew what they were doing.

We took the car to several local mechanics for their input and they know now not to send people here because they said the service and sales departments are full of it claiming they were unaware of any defects in the car.

There was only one person who I felt deserved an outstanding review and that person will be remained unnamed because I do not want any retaliation coming to them for this review being posted. We feel completely taken advantage of and believe me will be leaving bad reviews on anywhere we can (yelp, BBB, etc).