I have the “Diamond” plan that on paper includes a number of items. I have attempted to make two claims, both of which on paper appear to be part of the plan.
Claim #1 was for a hose bib. I call and they sent a “contract” out to look at the issue. The contractor pulled up in a beat up pick-up, dirty jeans and a t-shirt. He didn’t have the tools needed for the job but grabbed a wrench from his pick-up bed and completely stripped out my hose bib (faucet outside) and then left. Days later I called the contractor’s office and they said they will not be coming back and to call HWA. I did and they stated this is not covered even though they (HWA) 100% understood the issue and they (HWA) sent the contractor to mess with my plumbing. Resolution: none. I was stuck with a broken hose bib that was now damaged beyond repair.
Claim #2 Heat kept shutting down. Called HWA and they sent a contractor ($100). After review, it was a sensor that turns off the system when it gets too hot. The sensor was bad and needed to be replaced. Covered from my “diamond plan”, zero. The HVAC contracted let me know that HWA is terrible with paying any claims.
Everyone: dont bother with this company. They are a scam. By the way, good look trying to get anyone with any leadership responsibility within this “company.” All roads lead to a call center in Guatemala.