I purchased an XF Jacquar from Jack at Ga Auto Imports on the afternoon of April 29, 2021. At 5:00 AM the very next morning while on my way out of town my car stopped in the middle of the street!! I cranked it back up and it stopped twice more!! This could have been a serious or even deadly accident but thank God it wasn’t, just a lot of angry people on their way to work blowing at me to get out of the street!!!! Since I was on my way out of town and Ga Auto was not yet opened, I had to get my car to a mechanic. He said that it was going to take him 2 weeks to fix my car therefore, I had to get a rental car!!!
I called Jack and he suggested that I bring the car to them. Now how was I going to do this if the car was not running and furthermore, I was over 100 miles away?!! The mechanic did a diagnostic test on the car and 9 lights lit up!!!!! It ended up that he had to replace nine coils. The total came to $847 including labor. I called Jack and gave him the update and the invoice from the mechanic and he said that if you would have brought it to us we could have fixed it for $150!!!!! The parts cost more than that!! So my question was, were they just going to patch my car up?
I continued to call Jack but the only thing I got was frustration!!!! A few days later my friend called him to see if there was something that could be done to resolve this issue where everyone involved could walk away satisfied. She said that Jack promised to talk to the owner Sean and get back with her. NO call back so she called the next day and suggested that since I still owed $400 for the tag and title would they take that away from the cost of the repairs plus $200 for the SERIOUS inconvenience and car rental for 3 days and call it a day. Once more he said he would talk to Sean and get back with her but to this day no calls.
Are they doing just enough to these cars to get them off of the lot and then it’s your problem? If anyone is considering purchasing a car from here I would not do it. I put a review on their business page and somehow it just dissappeared… I wonder how.