possibly because I miss read letter to renew service contract. I thought the letter said if I do nothing cost or contract would stay the same. the price of gas per therm more than doubled. the last bill they knew I cancelled the service and added another $132.00 to the already high bill.
my last three bills were $95.00, $224.00, and the last one was $266.00 and they added another $133.00 to that one for additional products and services after I dropped the service.