Atlas Car rentals Sydney Australia Claims Department) HAS ATLAS RUN OFF WITH MY $1150? Mascot, Sydney NSW

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HAS ATLAS RUN OFF WITH MY $1150?

I'm taking to this platform to complain about at best appalling communication, and worst a possible rip off. Over 2 weeks ago I gave Atlas car rentals over $1150 to cover the tiniest of grazings on the rear bumper. I was assured there'd be a refund. But I am unable to get a response from anyone in their claims department or their rental outlet. There's no way of contacting claims directly, repeated messages have been sent by me and their calls centre. These  remain unanswered.  And without final claims details I am unable to claim on my insurance. At this stage I have to ask the question….Have ATLAS taken my money and run? 

I am now going to approach various consumer complaints bodies to clear this up, that's of course unless someone at Atlas is prepared to sort it out. 

A VERY VERY VERY UNHAPPY CUSTOMER

Sandra Marshall