Amazon Warehouse Deals Amazon Warehouse Two defective items in a row

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I ordered a solar charger through Amazon Warehouse, “Used – Like new” with “packaging damage”. I received the item and installed it to find that the communications with other devices was broken. Would not communicate with the remote, Bluetooth, or USB comm devices. Filed for a refund, and ordered a second of the same item from the warehouse once again “Used – Like new” once again claiming packing damage. Same issue, no comms… but this one also had a defective LCD.

I had not returned the first one yet so now I had two defective units in possession. Second time communicating with Amazon about the second controller, I requested more than a refund for the inconvenience of receiving two untested items. I was offered to get a replacement from the warehouse briefly until I asked the agent when it was going to arrive and if the one they were going to send me was the first one I hadn’t yet returned. After holding for 10 minutes that option was rescinded (because they were obviously going to re-box the first one I hadn’t sent back yet and send it right back to me).

The whole conversation with their telephone agents was obviously a script being read and the agent would not directly answer hardly any of my questions. Also, asking to be escalated to a supervisor got me the response “they will tell you the same” from 3 different agents. Obvious Amazon doesn’t give a crap about your problem and whether it gets solved. The issues with these controllers were apparent at first power up, which means Amazon did absolutely 0 testing to see if the device was actually just packing damage or if it was returned defective.