Wanted to send this out as we are devastated about this company and hoping you will share this on your page.
My 82 year old mother called this company for a leak under her bathroom sink. They have a $59 special to look into it and they told her she needed a new faucet and pipes under the sink for $1380.
She said the plumber rep was nice so she trusted him and had them do it. The plumber explained that they only use high quality parts, and she would save $200 and get a warranty if she signed up for their plan for $17 a month.
Once the plumber came back, he had two tools in his hand which my mom asked if that was all he needed and he said yep. He completed the work somewhere between 30-35 minutes which she was surprised on how quickly it went.
Then she told us about it and going over the story, it didn't seem right which we reached out to the company. As a side note, they have a complaint department (yes, a department just to handle complaints) which they were too busy on Monday and did not call back until Tuesday. Once they so called investigated it, there was nothing they can do.
I am all about paying a fair price for services but here are the pictures of what they replaced and how much they were at Home Depot which added up to $70.11. What they did was take advantage of an elderly person and want to make sure we get the word out so no other person gets taken advantage of and you can also see similar reviews on Yelp.