EDitor's UPDATE: Positive rating and recognition has been given to Success Member Inc. for its full commitment to quality customer service.
Ripoff Report's discussions with Success Member Inc. have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. Success Member Inc. listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.
Success Member Inc.’s Director of Operations Nathanial Holiday, has informed us that his personal philosophy is that his client’s success is at the heart of the business. [continued below]….
One of the things Ripoff Report has learned in the course of its review is that typical customer feedback reads, " Success Member Inc. truly communicates all aspects of the service in a timely and effective manner. We are very pleased with the responsiveness that the employees show us. They are serious about meeting commitments and deliver on their promises."
The information provided in this report below is based on comments made by Freddie Dreamer during an interview with Success Member Inc.
Success Member Inc. is a training, licensing, consulting and business development company specific to the lending, financial, and services industry. Success Member Inc. started out because the need for a step by step process to be successful in the lending and financial services industry. Most if not all financial institutions rarely provide any type of training. That is what Success Member Inc. is here to do. Most of their customers are found through franchise portals and referrals from other customers. Success Member Inc. belongs to many associations within their specialized field and works with Jason’s Dreams for Kids, an organization that helps children with debilitating diseases.
CUSTOMER CARE & COMPLAINT RESOLUTION – SUCCESS MEMBER INC.
Mr. Dreamer was asked about a situation when a client was not satisfied with the level of service they received. He explained that the client complained they received nothing for their money. Mr. Dreamer stated, “We immediately contact the consumer by telephone, email, telephone, and mail to resolve.” Mr. Dreamer also went onto explain the customer’s experience when they are looking to conduct business with Success Member Inc. This is what Mr. Dreamer stated, “Once a client pays for the training platform the client receives a call from the founder to confirm receipt of payment, after confirmation the client and founder choose a website name and the URL is then secured for the client, immediately thereafter the client is transferred to our head of design where the new client works with the designer to create their logo, website and marketing materials, upon completion the client is then transferred to our Director where they are then signed up for their licensing class, upon completion of this call the client then receives 4 emails, The first one is for the client to sign up to receive his NMLS number, The second Has his Login and passwords for SMI online University and XL prep test for the NMLO test, the 3rd email contains in digital form The seeking Opportunities and Income workbook, and the 4th is login and password for his or her licensing class. This is the first day, within 5 days they receive numerous training manuals and workbooks vis ups. In the first 30 days, they receive numerous phone calls, emails, text providing support to help them get up and running. Within the first 30 days they have completed the Safe class certification, Mortgage education module, have been sponsored with a mortgage bank upon passing their test, their website, logo, marketing materials, and business cards have been delivered to them. Over the next 90 days they continue to receive support, education, leads, mentorship, etc. It is ongoing for the life of their business.”
Success Member Inc. has made many improvements such as communication with the clients, signed deliverables forms, as well as acknowledgment/commitment letters from the clients, as well as SMI putting in place accountability measures for both parties involved.
Success Member Inc. is proud to be a part of Ripoff Report’s Corporate Advocacy Business Remediation and Customer Satisfaction Program. It means that they are a part of an organization dedicated to customer satisfaction. Success Member Inc. is a leader in its industry and is dedicated to their client's success and satisfaction.
SUCCESS MEMBER INC. – STATEMENT FROM BRYAN GIRON
" We are one of the top lending and financial services platform in the world. With us, you'll receive a turnkey platform, lifetime training and support, leads, Online University and so much more Please take time to review our site, learn about some of our tools, meet the people who will work with you closely, understand our history, and receive answers to some of your questions."
Success Member Inc.’s team have expressed that they are dedicated to their clients/partners success. success member inc takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "Success Member Inc provides a very positive environment & Success Culture to work in. Opportunities for suggestions and improvements are encouraged."
Ripoff Report was pleased to learn that success member inc's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.Ripoff Report was pleased to learn that Success Member Inc.’s past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.
STATED IMPROVEMENTS FROM SUCCESS MEMBER INC.
Success Member Inc. recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, Success Member Inc. has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.
In summary, after our review, which included discussions with Jennifer Madden, Ripoff Report is convinced that Success Member Inc. is committed to quality delivery of services resulting in total client satisfaction.
How does a business get Ripoff Report Verified™
The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of. They have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.
Ripoff Report has determined that Success Member Inc. meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24-hour monitoring and for support with customers to resolve any disagreements.
Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.
Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.
Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program, they agree to allow Ripoff Report to contact every client who filed a complaint, so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses, so we can ensure that the member business did right by their customer.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
Success Member Inc. Middletown New Jersey
ABOUT THE RIPOFF REPORT BELOW:
Ripoff Report would like to let readers know that Ripoff Report emailed this customer, so the member business could make things right with them. When a business joins the Corporate Advocacy Program, Ripoff Report emails everyone from the past so the member business can make things right with them. Of course, everything within reason. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses, so we can insure that the member business did right by their customer. The author of the Ripoff Report below never responded to our offer to help them. The Review below should be ignored.
STATEMENT FROM SUCCESS MEMBER INC.:
Jennifer Maddens ripoff report was written by her husband, success member was the 3rd business he purchased for her, she did not want to work our business platform. We delivered as promised, she received her National Mortgage loan officers license through our Platform and was sponsored by a National Mortgage lender, we provided numerous leads, training manuals, website, logo, Predictive dialing system, onsite training, a podcast that was produced with her, and 2 of our executives with her church.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
We purchased a program with them for 15K that promise to teach you how to start your own lending and financial services company.
This is what they promise to do
1. Life Time of training & support covering the major aspects of operating a residential and commercial
Submission of applications to finance lenders, Merchant Service Providers, and Mortgage Banks
A complete set of Finance Training Manuals, Mortgage Training Manuals, Credit Repair Manual including Dispute letters
Fully operational website including URL, lifetime of hosting & maintenance at no charge
Stationary package to include 500 business cards
Custom Company Logo
Mentoring program – 1:1 Ongoing support and training
Setup of Social Media Profiles for your finance business
7 to 25 leads per month, Marketing Materials,
5,000 Direct Mail leads
Back Office Support, Processing of All Loan Applications Until Buyer is Ready to process. 50/50 split on all commission between Jennifer Madden and Success Member Inc.
Life Time of training & support covering the major aspects of operating a residential and commercial
finance brokerage company; and business services company.
12 Month Money Back Guarantee
They do nothing. They do not have a credit repair company they deal with. They do not supply business, no leads, no marketing materials, no direct mail leads. All lies. We paid and the went ghost. We went to the office an no one was there. Finally, we spoke to the owner Fred who gave us some bull story about him being ill and in the hospital and please bare with him. We asked for a refund a number of times. Fred met with us in person and assured us we would get a refund. Two weeks later we asked again for the refund and he said we need to stay on for a year before he will issue a refund. The entire time talking a good game and telling us all these things he is going to do. None of which was ever done. The year is up we ask for a refund, 45 times we have asked for a refund no reply. A month of no replies (guess he is sick again). Decide to threaten with suing him and finally, he answers (guess the meds worked and he was healed again) and says we are in default and not due a refund. Ha that's the funniest part. Look at all the things they failed to do and we are in default. Why because we tried to make money and didn't just sit on our hands like them. We are supposed to do nothing to not be in default. The funniest part of this is now they are offering the same program for 25K. This is a warning. Stay away. Stay far away. Keep your $25K.