Turnkey Vacation Rentals and VRBO secretly booked an additional property Austin Tx

1

I made two bookings through VRBO and VRBO added another one for the same location and dates that I had booked. The booking was not listed under my reservations either. I did not know to look for a third reservation so I filled out all the paperwork I was given.

I thought the extra money was a refundable security deposit and didn't find out until after when the deposit wasn't returned that a third booking had been made. The rental property, Turnkey Rentals, did not care that a mistake had been made because they had their contracts filled out. VRBO did not have my money and would not communicate its mistake to Turnkey. I am out a lot of money and feel cheated and humiliated.