On August 20, 2019 I cancelled any further billing for my account; I also received a Screen Confirmation of this cancellation. On August 29, 2019 I was charged, via PayPal, for next months services after I had cancelled. Upon contacting the company (they make you do it via an online support ticket basis), "speaking" with a "James B" and providing a copy of the cancellation screenshot, they denied my request to reimburse me for the incorrect charges. They claimed that according to "their" records, I had not cancelled my subscription even though they were provided with a copy of the cancellation confirmation.
I would not trust this company! This is yet the latest and last issue that has occured. They will periodically shut the site down for "maintenance" in the middle of the day. Frustrating – you bet.
Use another vendor, there are plenty of them out there.