Home Reports Page 166

first american home warranty My AC evaporator coil has a leak and needs to be replaced. it’s now 60 days and they are not fixing,replacing or calling me back. santa rosa california

I put in my claim to First American Home Warranty for my home A/C repair on April 16th, 2021. I am presently now at 60 days without my A/C being fixed. I live in one of the hottest spots in the country South Florida. I have never encountered such poor service in my life with any company. I bought this policy for the peace of mind of knowing that if any of my covered appliances break down, they would be fixed or replaced if can’t be repaired. Over the past two months I have spoken to over 20 representatives and none of them can help me.

Can you imagine paying $600 PER YEAR FOR THE PREMIER SERVICE AND NOT GETTING ANYONE TO CALL YOU BACK? They say the part was sent out after the first month only to be lost in transit. Then they said the new replacement part would arrive by May 28th, 2021. No phone call and no part. When I call, I get a new person every time and have to go over it all again. They will listen talk and apologize and then put me on the endless hold in which we get disconnected. I then called the Office of the President and spoke to Laura Yamaguchi, She sent me an email saying the part will be in May 28th and if I had any other questions feel free to call.

The part never came in. Well I put in 3 phone voice mails and 4 emails to her on the same email she sent me. I know she is receiving both the voice and emails. No response! Everybody I speak to put me on hold and never comes back. I realize what the country has been through with Covid and back ordered parts,but that’s no excuse not to call you back. They left me in limbo.The communication is zero unless you call them. If they can’t get the part within a reasonable amount of time, then they should replace the unit. This is what they boast about in there sales brochure, repair of replace.

How long are you suppose to wait for a part that they can’t get? At what point should they say ” we can’t get the part for you, so as we state, we will replace the unit”. It turns out that I have a 3.5 TRANE A/C system that needs a new evaporator coil due to a leak. Well after two months they can’t get me the new evaporator. How long am I suppose to go without Air Conditioning in my home with over 90 degree temperatures? They obviously don’t care about customer service or fulfilling their obligation to the contract. They offered me $618.11 to buy me out. That would even cover the cost of a new part. Seems to me that since my system is an older R-22 model they would have to replace the outside condenser also to be compatible which would incur more expense to them.

Although, I’m not looking for a new system but if you can’t find me the part and I can’t mismatch the system with a new 410A, then they need to replace my system with equal valve A/C system.Every day I am on the phone to go through the entire problem again and again. Most of the people are very nice but are from different countries like Guatemala and other countries in South America. Some are extremity hard to understand. They try hard but once they put you on hold it’s most likely the call will be terminated after 35 minutes. I have two premiere policies on two houses and cannot believe that right up to the Office of the President, no one will call you back.

I have read all the responses to these other complaints and they have the same answer, sorry for the inconvenience and letting us know about your problem so we can address these in the future.   Whether they apologize or not, I’m still without A/C in my home for over two months! I just want what I paid for! I need to get a call from someone who can handle this problem, not ignore it. I will follow up with any results if I hear and let you know. It’s a shame it has come to this. Ms. Yamaguchi from the President’s office was well aware of this problem. I am very surprised at her for not getting back to me?. If they don’t have a sense of urgency at the top, you’ll never see at the lower levels.  I paid for a service. They are ignoring me and not taking care of my problem!!!

Magic jack no refund no resolution west palm beach Florida

I have been a magic jack customer since about 2005. In 2007 I bought Magic jack plus which recently began to malfuction. I bought an open box unit from a secondary retailer and discovered it cant be re-registered under my current account which has tmie left until 7/24. I asked if I bought new unit could my time be transfered to that unit Tech/billing advised me that could not be done nor could a refund of remaining time. So in essence I feel I am being ripped off for remainng time left as no other clear cut way to use my remaining time can be offered no resolution.

Djgearcanada.com Absolutely Gouged By This Company Lemoyne Quebec

This was my first step into producing my own music. I had to start somewhere and would come to regret this. I did a few searches for audio interface and came up with this website. I chose a unit and for the next couple of days did some research on it. The company looked pretty solid so I bought an interface with my last paycheck before getting layed off during the covid lockdown.

I noticed that amazon had the same thing on their site for $30 cheaper but it was already on its way. I couldn’t get the interface to work with my software so I told them about this. They wanted me to keep it but after working with it for a few weeks told them I was totally disatisfied. It just wouldn’t work, wasn’t my fault. 

They charged me a restocking fee that was brutal and wouldn’t give me my money back just store credit. They complained about the cost of the mastercard fee (which is roughly $2.50 ) which they had to recoup! I told them I didn’t want store credit. Nope, Dan the owner or whatever didn’t care. So I had to buy something else. I covered all shipping so literally this company was in the black with this transaction don’t know what he was complaining about.

So I bought a slightly more expensive interface to see if it would do a better job but I really resented it. I had to fork over the difference after paying more for the initial interface so it gouged me more. I walked away from this transaction to just let it sit but no sir, after a month or so I’m still so pissed about it.

I think “restocking fees” are the worst cash grab a company can make, Djgearcanada.com didn’t really care they just wanted my money and for me to move on. Very, very few companies don’t have a return policy. I felt djgearcanada didn’t really want to deal with me just take my money and for me to move on.

Hated the experience.

Hope you find somewhere safer and cheaper to spend your money. 

Buyer beware.

 

ronin-rewards.com They send you cool incentives to do lengthy surveys with a reward at the end only to find out that there is no reward and they keep on playing with you like you are doing something wrong when in the long run they stop responding.  

This site claims to give you money for doing surveys. They have been playing with me for weeks. The first time telling me that the money will be there in a month. Then telling me to click the link to confirm my identity. Then lastly no longer taking my support tickets. Whatever sort of company this is, they are sure not paying up for your time. Consumer beware and stay away —– RIP OFF — and they will waste your time going back and forth only to get nothing in return form the lengthy time you put in to do the survey. the site is shaddy  Scam, scam, scam.

Consumer beware and save your time and energy somewhere else.

Red Street Investment Co Red Street Investments Justin Worthington Misrepresentation, Fraud, Deceptive Practices, Theft, End of Life Apartments, Mold, Unresolved Work Orders Daphne AL

Atrocious Apartment community. Do not be deceived by their sales pitch. They will lie. They will completely mis-represent anything and everything. Deception at best, theft at worst.

They will tell you cable and internet are included. Lies.

They will tell you utilities are included. Lies.

They will tell you valet trash service is included. Lies

These are some of the fees you will be hit with once you move in. It’s nearly $200 above what you agree to. Ask any tenant here. They will tell you this is true. Then go sit in the office and listen to Heather lie to prospective tenants as they go through her sales pitch. Then call her out, because she’s lost this little thing called integrity. It’s not all her fault though, crooked companies birth crooked employees and this complex is well known for the theft that occurred with the previous administration here where the management staff stole cash that was rendered for rent payments. This went on for a year and happened to 12-15 tenants a month when it was Grande Pointe Ellevate Apartments. This should give you some idea about how zero accountability exists at Grande Pointe. Sadly, it seems they just moved a new circus into town with Heather and Sarah along with the shotty work their workmen perform. 

Then run. FAST.

This is the breakdown of the services Grande Pointe is deceptively forcing its tenants to pay.

$99 monthly cable fee, a $40 monthly utility reimbursement fee, a $15 monthly valet trash service fee, and a $5.00 monthly trash service fee. You’ll hear nothing about this until you log into your payment portal and notice more illegitimate fees than legit ones. See photos here to substantiate.

Additionally you should not expect a prompt resolution of even the most pressing issues. We are currently still dealing with

A failed AC system that regularly achieves an inside temperature pushing 80 degrees

An HVAC system that clearly hasn’t been cleaned in decades with visible dirt to substanciate, What we CAN’T see scares us. 

Mold in the bathroom which will simply be painted over if I WAS to compain…

Flooring coming up (this has already been fixed once and is pointless to continue having them bring the same useless contractors in who don’t speak English, don’t fix the problem and let themself into occupied homes with no warning or indication they will be entering ahead of time. Beyond unprofessional the office would give access to a unit that is occupied and not clearly insist that a contractor should knock before entering. It doesn’t really matter. They literally use the cheapest “fixes” possible. What the hell was I even saying?

Windows have not been cleaned in a decade. The amount of filth, green slime that covers all windows is deplorable. 

Paint continues to chip off bath tub and sink. They paint the bathtub and sink apparently instead of replacing like anyone else would. Work orders have been made at least 5 times for this. On two separate work trips out of town they were to complete these. Never happened despite the fact that we were Promised to be done when we moved in but Heathers word is worthless per usual. 

Valet Trash service often does not happen. Drive through Grand Pointe and you’ll often see many bags of garbage rotting outside of apartment homes, often broken open by animals. This is a service we are forced to pay, we’re lied to about and does not happen. I can walk my happy a*s to the trash can. Please stop charging me for **** you don’t even do that you lied about being free in the first place. 

Bathroom counter top needs replaced. Falling apart. Every time I wash my hands pieces of it rub off on my shirt. Gross.

Our “WIFI” thermostat has never worked. The office has failed to provide information how to set up despite the many emails and work orders since we have moved in asking for clarification. Stop telling people there are WIFI thermostats, they don’t work and you clearly don’t care. 

Bedroom ceiling is crumbling down onto our bed. Hopefully the popcorn ceilings don’t have asbestos. If I don’t get sick from that I assume I will get sick from the HVAC that has 2 decades of dust.

We still have never had an apartment unit on our door. Every order, deliver and every person who comes here has a hard time finding me. Do I really have to go buy house numbers from Walmart? Seriously?!?

Windows have ZERO insulation, many are not windows and have been TAPED in place with packaging tape. Of course this allows bugs in which is its own headache. Yes there is a woody area but when the window is put together in a less professional manner than a 5 year old would do, the problem is gonna be wayyyy worse.

Termites are endless.

Heather is clearly the person behind sales and profitability here… She shows the apartments and gives the sales presentation misinforming and misrepresenting perspective tenants while her assistant Sarah deflects all of the issues that are not properly being addressed here in the community while endless claiming to be “new”

Please let me overhear your staff telling somone lies the next time I come in the office…I cannot wait. You are ON NOTICE. We are watching, listening and RECORDING you and the things you are saying to hold you accountable. Your time is up.

Gander RV and Outdoors Camping World Gander RV and Outdoors Rothschild Sold a Faulty RV and refuses to do anything about it Rothschild WI

We bought a used 2015 Fifth-wheel towards the end of October 2020. We were aware this is a used camper and weren’t expecting brand new. We noticed water damaged on the slide out, and few other issues, which we asked to be fixed, Jimmi our sales guy was all for it. Said everything will be fixed and ready to go when we pick up. The few cosmetic issues we brought up were fixed, we could see that. So we pick up the camper and take it home, winterize it and store it away for the winter. Come spring/summer we pull the camper out, turns out our water damage was never fixed, refrigerator isn’t working right, hot water doesn’t work in the shower, black stuff is coming out of the faucets.. the list goes on.

We reach out to corporate, turns out Jimmi never even wrote anything down we wanted fixed, never told the shop of the water damage, told us everything just to get the sale! Now we’re being told that there is SIX pages of things wrong with this camper, which we were NEVER shown and this camper was supposed to be sold as is. We were told there was a form that we would have signed saying sold as is. We do not have a signed form showing this camper was sold as is. We would have NEVER bought this camper as-is. We specifically asked for specific things to be fixed, buying it toward the end of camping season made it impossible to find out what was fixed and what was not.

We will be telling everyone we know not to shop Gander RV and Camping world, as it seems like we are not the only one with bad results from this company.

Early Walker W&W Towing Earley Pervert Illinois

Early Walker of W&W Towing came to tow my vehicle recently and not only did he brush up against me he told me I can get a free tow if I went out with him, NEVER.  after I turned him down he finally towed my vehicle but charged me 3x as much as he would for a regular tow.  If you are a female and you are by yourself do not use this man nor his company Period!!!

CHEF DAVID ROSOV -DID NOT PAY ME FOR SERVICES RENDERED- BOYNTON BEACH FLORIDA

I HAVE KNOW CHEF DAVID FOR MANY YEARS. I ACTUALLY TAUGHT HIM WHEN HE CAME TO CULINARY SCHOOL. LAST MONTH HE ASKED IF I COULD HELP HIM WITH A CATERING EVENT HE WAS DOING FOR A LOCAL SOFTBALL TEAM AND I AGREED TO HELP. FLAT RATE FOR THE ENTIRE DAY I WAS TO BE PAID $400. EVENT WEEK SMOOTH, CUSTOMERS WERE ALL HAPPY WITH THE SERVICES AND QUALITY OF FOOD WE PROVIDED.

ONCE WE CLEANED UP AND EVENT WAS COMPLETE I ASKED TO GET PAID BEFORE I LEFT, CHEF DAVID HAD AGREED TO PAY ME IN CASH AT THE END OF THE DAY. HE TOLD HE DID NOT HAVE A CHANCE TO GO TO THE BANK AND WE COULD MEET UP FIRST THING IN THE MORNING. THIS WAS ON MAY 1ST. CHEF DAVID STILL HAS NOT PAID ME, HE HAS BLOCKED ALL MY CALLS AND TEXT MESSAGES, AND HAS LEFT ME IN A LURCH. ALL I AM ASKING IS TO GET PAID, NOTHING ELSE. 

Jay H Ross M.D. Botched my nose and refused revision in contract terms Palm harbor Florida

Dr Jay H Ross. Botched my rhinoplasty and I went to him with my concerns when the swelling subsided 8 months later and wanted a answers and options of what we could do. He turned me away immediately and refused to honor the revision contract that states I can do a revision in the 12 month period. 

He did not care about my concerns or my apprearance. He already got his money and I wasn’t his problem anymore. It’s very upsetting and I don’t wish this upon anyone to feel and to be treated the way I have. 

Clothestec EUSOGO Ltd. Charged credit card but refuse to send item ordered London

I placed an order for a purse with Clothestec on May 27, 2021. I paid extra for “fast” shipping, but they still have not shipped my order.

In one of the few email responses I received, they told me to be patient in an email, and now are refusing to respond to emails or Facebook messages. I have filed a dispute with my bank in order to have the charges refunded to my credit card.