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Archway Publishing Simon and Schuster Author Solutions The Orange Cover Defrauded me of $2,100.00 in book editing scam Bloomington Indiana

This business entity acts as a carnival shell game. They operate and advertise themselves as being the "self-publishing" side of the large traditional publishing house Simon and Schuster. They are not. Operating and branding as the business shell "Archway Publishing", they then outsource their services to "Author Solutions", whis is a known "vanity press" famous for scamming elderly housewives who write poetry out of their retirement savings.

Author Solutions has been sued in class actions suits and settled hundreds of others out-of-court. They have been under investigation numerous times by various states' attorney generals for fraudulent activities. Author Solutions, to evade their reputation and criminal history, uses a number of aliases and localized business imprints such as "The Orange Cover". The Orange Cover is the business that victimized me.

All of these business layers have recently embarked on a new scam, which goes like this: Thinking you are dealing with a legitimate publisher (Simon and Schuster), you contact them. You are asked to submit your manuscript or proposal (it turns out, solely for them tor present an impression of legitimacy to support the scam). They discard your submission upon receipt without reading it (they will later charge you $400.00 to actually read it, as you'll see momentarily).

You'll immediately get an e-mail you've been accepted into their program but cannot proceed without a signed agreement – this is the e-mail I got:

"Frederic,

"Congratulations and welcome to Archway Publishing! We are very excited to offer you the full support and guidance of our industry-leading professionals to bring your book to its maximum potential.

"Within one to three business days, you will receive an email with a link to a document outlining the terms and conditions of the Archway Publishing agreement. Instructions for signing and returning the document will be included within the email.

"Please monitor your e-mail account for this important message. We cannot begin work, or assign your production team on the project until this agreement is signed by you and returned to us. Once I receive the signed agreement it will take me about a week to organize your team. From there, we will reach out to discuss submission instructions.

"We look forward to working with you!

"Best,

"Aimee Reff

PUBLISHING CONSULTANT

Archway Publishing FROM SIMON & SCHUSTER :

1663 Liberty Drive Bloomington, IN 47403

P: 888.242.5904 ext: 5616 F: 812.349.0784 [email protected]

archwaypublishing.com

"This email is an advertisement.

"To be removed from my email list, please click here or, alternatively, send an email to [email protected] with the subject UNSUBSCRIBE."

Within 24 hours, you will received a phone call from a professional telemarketer hustling you for $2,100.00 for "expenses" related to the "agreement". She will hustle you for an immediate payment by credit card, which she takes from you by phone.

If you cannot pay all of it, she'll set up all kinds of crerative ways for you to make payments, but always with the stipulation that you must make SOME kind of a payment immediately today for the "agreement" to go forward, and that first payment must always be in excess of $400.00. Once you've made the payment, then you are told that an agent will now read your submission and "evaulate it", which is required to go forward, but the fee for doing that is a non-refundable $400.00.

That is, a "reading fee" will be taken out of the monies you were just bilked, and you can never get that money back. If after reading the material, it is deemed unacceptable by Simon and Schuster )or Archway, or Author Solutions, or The Orange Cover, or whoever this is you are now dealing with), your "agreeement" will be unilaterally cancelled by them, and your deposit will be refunded to you less the $400.00 "reading fee".

If they elect to go ahead, however, you are on the hook for the full $2,100.000, irrespective whehter your book is ever published. After I was hustled for a $700.00 down payment and credit card, I had my first chance to review the agreement and realized I'd been scammed. I called the BBB here in San Diego and spoke to the San Diego County District Attorney's office.

Following their advice, I submitted to them copies of the agreement and immediately the following morning sent Archway an e-mail requesting termniantion of the agreement and a full refund. They responded back that I was entitled to a refuned. They then had another telemarker call me, which went to voicemail and was recorded. I then sent a followup demand for full refund, to whcih they have not responded.

This is the full e-mail chain (in reverse order, latest first) of my correspondence with them subsequent to that first e-mail exchange and telemarketer hustle:

————————————————–

Aimee,

I wanted to keep a verbose and accurate written record of all of our transactions, should it have evidentiary value at some point. In my conversations with the BBB and especially the District Attorney, they deemed the documents you sent me as being fraudulent. That would, in particular, apply to that portion where you get the victims to sign a blind-faith agreement knowing nothing of their writing skills or book content, and then deduct a $400.00 “reading fee” from their already-paid deposit if their book isn’t you to your standards. You seemed to have them shaking their heads at your audacity.

In any case, I agreed to keep meticulous records (I will post these to an Internet blog and my LinkedIn account so that others can learn from my experience with you). After having terminated my relationship and demanding a full refund pursuant to my conversations with you, I received a phone message on my cellphone from yet another business name (“The Orange Cover”). The transcript as recorded by Google Voice:

“Hello, this is a message for Frederick sir. My name is Pam. Axelson. I'm calling from Archway publishing. I had received a message regarding a request to refund your publishing package. And so I'm reaching out to work with you to do that. My direct number is 882-425-5904 extension 5487. If you could give me a call, I'll be happy to help you out. Thank you so much and have a wonderful day.”

The number “882-425-5904” does not exist. However, Google trapped the Caller ID number as (812) 671-9754. I called that number, using extension 5487, and voicemails identified the message box owner as Pam Axelson. I left a voice-mail, to which no one has yet responded 24 hours later.

But in truth, no phone conversation is necessary. I have terminated our relationship under California with 24 hours of my 72-hour right of rescission, and you owe me a full refund in the amount of $716.34. There is no gray area here, and nothing to discuss. The circumstances are clear, the record is clear, and the law is clear.

I do not intend to be conned by you again. Return my full refund immediately to: Frederic Scott Deaver

XXXX XxxxxxXxxxxxxx Xxxxxx, Xxxxt #XX

Xxxxxxxxx, CA XXXXXX

Regards, F. Scott Deaver

https://www.CertitudeDigital.com Chief Technology Officer/Founder/Inventor [email protected] xxx.xxxxxxx (xxx-xxx-xxxx)

Certitude Digital has just been featured in Forbes: https://certitudedigital.com/public_docs/CertitudeInForbesArticle.pdf

————————————————————————————-

From: Aimee Reff <[email protected]>

Sent: Thursday, August 29, 2019 11:21 AM To: Scott Deaver <[email protected]>

Subject: RE: Congratulations

Scott,

Hello! I hope you are well! While I certainly understand that when making any purchase it is a good idea to research the firm you are planning on doing business with, we must also understand that we do have to consider the source of our information as well. The internet has a great wealth of information, but at the same time, there is not policing of what is placed on random blog sites and consumer reports.

Author Solutions was involved in ONE class action law suit several years ago that they won. They have an A rating with the BBB. Simon & Schuster did their research prior to partnering with Author Solutions. I can assure you they wouldn’t risk their reputation by partnering with a bad company.

You are entitled to a refund on your package. I will forward your email to our refund department and will have a specialist reach out to assist you, although I hope you’ll do some more research before making your final decision. I really hope that you’ll give Archway the chance to help you and I truly believe that you’ll enjoy the opportunity to work with Archway.

Sincerely,

Aimee Reff

PUBLISHING CONSULTANT

Archway Publishing FROM SIMON & SCHUSTER

1663 Liberty Drive Bloomington, IN 47403

P: 888.242.5904 ext: 5616 F: 812.349.0784

[email protected]

This email is an advertisement. To be removed from my email list, please click here or, alternatively, send an email to [email protected] with the subject UNSUBSCRIBE.

———————————————————————————————–

From: Scott Deaver <[email protected]>

Sent: Thursday, August 29, 2019 1:48 PM

To: Aimee Reff <[email protected]>

Cc: Scott Deaver <[email protected]>; [email protected]

Subject: RE: Congratulations

Aimee:

I have just been made aware of several class actions lawsuits against your company, pending actions of various states attorney generals against your company and its practices, and of your association with a known vanity-press predator going by the name of AUTHOR SOLUTIONS INC.

In consulting with the California Attorney General and with the Better Business Bureau this morning and forwarding them the materials you sent me, they have advised me that under California law I have a three-day right of rescission regarding any agreement made with you. I am invoking that right now.

Be aware that copies of this e-mail and all other correspondence, past and future, have been and will be sent under separate cover to the California Attorney General and the Better Business Bureau to support my complaint against you. As a computer professional, I first became concerned that you wanted to charge my account immediately, yet wanted to delay servicves via snail-mail agreements and charging me $400.00 for a reading of my book.

I am told by those agencies that these both appear to be attempts to circumvent the law with regard to my right of rescission and that I should express that in this e-mail should this letter become the basis for further litigation. They will proceed with the investigation of those issues separately. In the meantime, refund to me immediately all monies charged me, and cancel forthwith all agreements entered into.

I will regard your failure to acknowledge receipt of this information or to respond in a timely and appropriate manner to be an admission of wrongdoing and a further effort to avoid accountability for same.

Regards,

F. Scott Deaver

https://www.CertitudeDigital.com Chief Technology Officer/Founder/Inventor [email protected] xxx.xxxxxxx (xxx-xxx-xxxx)

Certitude Digital has just been featured in Forbes: https://certitudedigital.com/public_docs/CertitudeInForbesArticle.pdf

——————————————————————————————–

This message originally read on 9/3/2019

Frederic Deaver
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx Xxxxxxxxx, XX xxxxx

Dear Frederic Deaver:

Thank you for contacting your BBB. Your complaint submitted on 8/30/2019 against Author Solutions, LLCwas assigned ID 13805624 and is now in process.

Now that I've filed, what's the next step?
We have accepted your complaint and have forwarded it to the business for their response.  We have asked the business to reply promptly, but some disputes may take longer than others to conclude.  Please be patient as we work to ensure your concerns are addressed.  The response from the business could take days, but many times it takes 2 to 3 weeks.

What if I don't agree with the response from a business?
It is important for both parties to maintain realistic expectations and respond in a professional, fair and courteous manner. Our goal is for you and the business to work towards an amicable solution. Our goal is to open the lines of communication and help resolve this dispute.  If you don't agree with their response you'll be given an opportunity to say so and state rebuttal facts.  

What happens if a business does not respond?
BBB will make every effort to obtain a response from the business, but some businesses simply do not ever contact us. BBB is not an enforcement agency. We cannot compel a business to respond, or to take any course of action. However, failure to do so may result in a negative impact on their BBB rating, which may drive away future customers. The BBB may also refer you to other agencies that may be able to assist you.

Will other consumers know about my complaint?
In most cases the complaint will be posted on the businesses BBB Business Profile page, accessible to all consumers. Once the process is complete, the text of your complaint may be publicly posted on BBB's Web site (BBB reserves the right to not post in accordance with BBB policy). Please do not include any personally identifiable information when you tell us about your problem or in your desired outcome. By submitting your complaint, you are representing that it is a truthful account of your experience with the business. BBB may edit your complaint to protect privacy rights and to remove inappropriate language.

BBB is here to help businesses and consumers find solutions; our mission is to advance marketplace trust. This requires your cooperation and the cooperation of the business for the most satisfactory results.  If you have questions before you hear from us again, please contact me. Remember, it could be 2 to 3 weeks before we forward more information to you. 

Regards,

Sarina Way
[email protected]

PETCO PETCO failed to deliver on an internet sale though I made the deadline and didn’t offer a rain check San Diego, California

I needed a SureFlap Microchip Pet Feeder, which retails at $149.99 so I searched the Internet for any deals. I found one at Petco.com on July 16th; it turned out to be the last day of their Black Friday in July sale and they were offering them at $30 off. They were shown as in stock so I quickly put in my order. It was accepted as order # 13253068221760. I was charged $119.99 plus I believe Ohio sales tax.

I heard nothing until going an online notice on July 25th that my oprder was cancelled as they were out of stock. Thisis a pretty shabby way to do business, and any reputable company offers a rain check at the slae price. Not PETCO.

I sent Mr. Tariq Yassan, PETCO's chief marketing officer, a letter with my complaint on July 25th. He never answered me.

I had never patronized PETCO before and was thinking of checking out their prices ast our local store in comparison to the other pet stores but not now. They can forget me as a customer because of this incident.

American Home Shield They claimed my compressor was damaged by sprinklers. This is impossible because of the location and equipment structure!!! Tustin CA

They claimed my compressor was damaged by sprinklers. This is impossible because where sprinkler water could enter, the compressor is covered by a plastic jacket which is impermeable. 

On the side where the jacket is open, there is a metal plate with no openings. Sprinkler damage is impossible!!!

Barkbox Bark box, super chewer Refuse to cancel monthly subscription Rock hill SC

This company has you enroll in a monthly subscription service where you receive goods for your dog every month for 29.99 for a one year period. ONCE you enroll, you can cancel the program so it will not renew after one year, BUT they will refuse to cancel you being billed monthly until that year hits so you are locked in.

Their website does not allow you to cancel it period. Customer service both phone and email will apologize and tell You the auto renewal is cancelled after a year but you will continue to receive and enjoy the monthly shipments and pay for them. They refuse to cancel.

You’re forced to cancel Your card with your bank so the card can’t work anymore or go through PayPal and ask PayPal to cancel and not allow them to debit any longer. I filed complaints with the BBB also.

ECO Indoor Air Solutions Irving Axel Romero They came to work on my home. Their price was the highest in the area. They did such a horrible job. My AC is leaking and permanently damaged San Jose CA

I hired them to clean our gutter and clean and fix the problems we were having.
This individual in the Name Irving Axel Romera should not work in this filed.

He ruined our system and ever since his visit, we are having more issues than ever. We do not recommend them to anyone.

JOHN C HUDSON 632 326-0539 SIERRA VISTA LOSER COLONEL KLINK CONSTANT HARASSING CALLS AND LIES ABOUT ME OVER A FEW REPLICA ROLEX WATCHES SIERRA VISTA ARIZONA

I POSTED AN AD ON CRAIGS LIST ALMOST TWO YEARS AGO SAYING 3 REPLICA ROLEX WATCHES  THE DIAL READ SWISS MADE I POSTED THEM AND COLONELY KLONK AKA JOHN C HUDSON FROM SIERRA VISTA  AT 623  326-0539 TEXTED ME THEN CALLING ME DEMANDING I REMOVE THE AD I TOLD MIM NO I WILL NOT, HE SAID HE WAS GOING TO CALL CRAIGSLIST FOR THEM TO BE REMOVED, THEY WERE NOT REMOVED.

I SOLD ALL 3 REPLICAS ROLEXES SWISS MADE  TO A VERY NICE LADY, I TOLD THIS DIRTBAG HUDSON COLONEL KLINK HE WAS WELCOMED TO MEET ME TO VIEW THEM WHEN HE CALLED HE TOLD MT TO F&%$ YOURSELF  I HAVE DONE NOTHING TO THIS DIRTBAG NERVE ME THIS DIRTBAG NEVER SOLD HIM ANYTHING. HE IS ON MEDS NOT ME HE HAS ACCUSED ME OVER AND OVER OF MEAN FOUL THINGS  HE IS A SICK 77 YEAR OLD MAN HE NEEDS TO BE IN A STRAIGHT JACKET FOR MENTAL EVALUATION. 

BEWARE FOLKS HE HAS DONE TO TO OTHERS HE THINKS HE IS MR KNOW IT ALL  BY THE WAY HE WEARS A 2.00 TIMEX. I HAVE ANOTHER REPLICA ROLEX I POSTED PICS IT CLEARLY SHOWS ON THE DIAL SWISS MADE.

Macy’s Online Did Not Receive Furniture and Required To Pay!

I ordered multiple items from Macy’s online using my Macy’s credit card at the same time. Same shipping and billing address for each item as they were ordered simultaneously. Two items – ottomans from the furniture department – were delivered to the wrong address in a different state. After eight telephone calls I was assured that a credit for the cost of the two items that I never received would be issued. I received notifications today that Macy’s will not credit back the cost of the two items that total more than $400 dollars.

I placed the orders, never received my furniture, spoke to ‘customer service’ multiple times with assurances that I would not be charged, and now Macy’s sends a letter stating I must pay for what I never received. WARNING DO NOT order from Macy’s!!!! Each call I made sent me over seas with a statement that they could not transfer me to the US.

Lux Sports Car Rentals Lux Sports Car Rentals Pty Ltd Dont hire a car from these crooks Melbourne VIC

This business scams you out of the deposit you place on hiring a luxury car. In my case i hired a luxury vehicle and was asked to pay a $10,000 deposit.

I paid the deposit and was told the bond would be returned within 5 days of the vehicle being returned but some 3 months later the bond wasn't returned even after contacting the business multiple times they proceed to duck my calls, texts and emails, promise me my return is being returned and nothing. I had to file a complaint with my bank to have my funds returned which they were after 45 days.

Spare yourself the hassle and don't rent with these crooks. The Melbourne manager John McDonald and his playmate "staff" Kara are absolute oxygen thiefs and need to be put out to grass where they belong, deadbeat flogs.

David Hills Desjardins Insurance Agent Desjardins Insurance Office Worker / Insurance Agent sought to extort money from my company Moncton New Brunswick

First, this note deals with Mrs. Ashley Cochran of Hills Insurance Agency, Inc. in Moncton, New Brunswick. She's the office manager. With that …

On July 22nd, an individual brought his hard drive in for repair. I own DanTek Solutions in Moncton, New Brunswick. I estimated a short period of time on the drive but was later told it would take a donor drive so I handed that drive over to a hardware technician. The time frame was much longer than I anticipated, unfortunately.

This past Tuesday (September 3rd) I was contacted by the customer’s wife, Ashley Cochran, an employee of Dejardins Insurance. She wrote:

“Hi Dan, this is Ashley Cochran. I apologize but we will have to pick up the hard drive tomorrow. We know you may have replaced a part on it and we will pay you for your service but we need the drive back right away. I appreciate your time. What would be the best time to pick it up?”

My response was: “No problem at all; I will have it tomorrow for you. Just spoke with Luke ”

Her next reply: “Thank you very much. Again, I apologize. I appreciate it very much.”

Drive was given back “exactly” as it was received so as not to cause any financial loss to customer. Customer did, afterall, request drive back … finished or not, as indicated in her texts twice. Unfortunately, the time frame of just over a month was frustrating her and rightly so. Thus, I had drive returned to her immediately, unfinished as she had requested (see above).

On Wednesday evening (September 4th), Ashley Cochran left a 1 star review for service she asked to be canceled. She then went on a rant, stating our company posted fake reviews and demanded an answer. As there are three individuals who manage the account, it would take time to (1) see if her claims were accurate and (2) respond once an internal review was completed.

In a show of good faith, I offered to pay for any recovery fees she would incur elsewhere. She accepted but THEN went on another rant this morning (September 5th) at which point I consulted with the RCMP and was advised to ask her not to communicate with us again and to record each time she did for future possible legal intervention due to harassment. On September 5th I sent an email asking her to stop communicating immediately as I was advised to do.

Ashley Cochran would remove review for approximately $1000.00 as stated in our text correspondence.

This is part of the communication:

Me: “Well, as this went south quite quickly on both ends, I’d prefer to draw up a contract which would benefit both you and I. Is that acceptable?”

Ashley: “I will agree to that. You draw it up, I will review it to determine if I feel it's acceptable and if anything should be adjusted.”

Me: “Ok will do. In the meantime, will you remove review? And when will you be receiving drive back so I have an idea?”

Ashley: “I will remove when we come to an agreement.”

Granted, I did offer as I felt I had no other recourse as her libelous review financially harmed my business. I received counsel on the texts and was told to immediately stop communicating; that this was unethical and I obliged in asking her to stop communicating with me.

Why am I posting this? I am outraged that you work with such individuals. While we all have our own version of events, it’s beyond reprehensible that a so-called “professional” would engage in malicious libel and what appears to have gone into the area of extortion. Perhaps not … perhaps so. One thing “is” certain: receiving $1000.00 to remove a negative review is certainly unethical.

Mrs. Cochran and I became heated in our exchanges. She continued to blame my company for not retrieving her data that she brought in “because” of a hard drive failure. We simply couldn’t get it back; plain and simple. She became so infuriated that she then began to engage in libel and defamatory statements, without merit. Her opinion isn’t valid; evidence backed by solid data is valid. Claims are one thing; showing evidence is quite another. She made the ridiculous claim that we had false positive reviews. If this is correct, Mrs. Cochran posted these “false reviews” and libeled my company. I have yet to have seen a single review that was false. Her claim is nonsense but has also harmed our business financially.

At the end of the day, we did nothing to her drive, either positive OR negative. We simply couldn’t extract the data … and she wasn’t charged a cent. We reversed our work once she requested drive back and returned it exactly as it was provided to us.

Your firm represents professionalism. If Mrs. Cochran has engaged in this conduct with me… is this her conduct in the office where she represents Desjardins? Have others been taken advantage of unknowingly? I would encourage you to investigate Ashley Cochran’s interactions with anyone she’s dealt with financially.

I refuse to pay for a negative review to be removed; especially a review based on libel and unsubstantiated claims of false reviews, unprofessionalism, etc. I was fearful and felt backed into a corner but after receiving counsel, I no longer feel this way. Her maliciousness has been relentless and I am asking you to ensure that such behavior does not occur with those who trust you with their insurance needs, etc. I will be following up with you in the coming weeks as well as writing to head office as while you may feel this is a “personal” matter, I believe it’s a matter directly related to her character and to her dealing with customers. I would hate to learn in the future that others were approached in the same manner that we were. If these are the types of individuals who represent your company… people need to know and be aware!

Zillow Posted a “Zestimate” well under the value and then posted a pop up offering to buy the house Seattle Washington

We put our house on "for sale by owner" and updated information that was years out of date. 2100 sq ft house on one level, 550 sq ft garage/shop, 5 bedrooms, 2 baths, masses of built in storage, metal roof, heat pump, built by the original owner for himself and family, .23 acre lot, fenced yard, walking distance to schools, many other amenities.

Zillow gave an estimate (Zestimate) of $374,000 after we updated the info, but a week later dropped the zestimate to $306,000 – for no reason we could see. We tried repeatedly to get the estimate changed – was told it's done by algorithm and can't be changed. We tried to get them to remove the zestimate altogether, was told they can't do that. Since the estimate drop, no one has "saved" the listing and fewer and fewer people are looking at the listing. This is costing us many possible customers, but we have no way to change what Zillow has done.

Right after the "Zestimate" was dropped 68,000, a pop up appeared suggesting we could save trouble and sell the house to Zillow! This seems like a scam and we are apparently helpless.

Why don't we just remove the listing? Because Zillow won't let us. We have to choose between saying it's no longer on the market (which isn't true) or it's sold (which also isn't true.) I don't know how Zillow is allowed to get away with this – we have filed a complaint with out state Attorney General and plan to file one with the FCC as well.