I bought a home for my retirement in NY State and hired Marketplace Homes to manage it for me. They found me tenants and managed the rents, etc. The problem came when the tenants told them the furnace was not working. I had the option of finding someone myself, or hiring their contractors ("Super Sam") to do the job. I asked for a written estimate and they would not give me one. Then, after the job was done, they sent me this invoice that looked like it was a put together by an inexperienced person or a child.
The bill was for over $1700. There was no contractor or company name or contact information on the invoice, Just their name and address; there were no itemizations on parts used, how much time was put in – it was not professional at all. When I emailed all the people I had been in contact with at MH (including the CEO, Mark Kalis) asking, then demanding, a proper and professional invoice, I was told that is all I get. It just sounded so shady to me. So I kept at it and got a little upset.
Then CEO Mark Kalis sends me a nasty email saying they are dumping me because that is the way they do things, and my tone.
I do NOT recommend these people. Ask yourself: why all the secrets about contractors? Was the invoice a phony one they made up? Was any work done at all?
Find another company if you need your home managed.