I had an issue with my printer. I was referred to this site by Epson (a legit printer brand), so I didnt think twice about using it. First a Robot chats opens up to gets your name and city and informs you of a $1.00 charge for the services.
So you are thinking to yourself, "$1 is not bad, i'll give this a try", not realizing the $1.00 charge is to get your credit card information and open a profile for you before you have a chance to change your mind. Then you get transferred to the supposed live " expert".
The first thing the live "Expert" informs you of is the $40 charge which will be on your credit card for using his services. When You look at the ranking of this supposed Expert on top of the page and youd see that he has 5 stars. But when you look more, you'd notice that thir web site has already ranked this experts quality of service as 5 stars on your behalf and you cannot even change this ranking!
So far, there had been no mention of the Printer problem I initiallly called for. At that point I get a text on my phone notifying me of a $40 charge on my credit card. By then I am furious and realize that I am dealing with online scammer.
I inform their "expert" of the unauthorized charge of $40 on my credit card without even discussing the issue on my printer. He dissapears for 10 minutes. Then he finally responds that I need to call another number to request a refund. I call the number and explain the situation.
I am told that the "Supervisor" needs to authorize refunds. After one more transfer, I am told that the charge will be refunded on my account but it will take several days for the refund to appear. By then I am so furious with this company for having created an extra problem for me to deal with besides the original printer problem that I decide to discard my printer all togetehr and buy a new one.
One week later, I wake up to another text from my credit card company of a $40 charge from this company. I go online to see if I can do something about this unauthorized charge. The instructions on their site says to log into account and go to "Cancel my membership" section of your profile and just cancel your membership.
I never signed up for a membership of this company, but out of curiosity, I went to the profile I had created the first time I was duped and pressed this "cancel my membership" and saw that another dialogue with the robot openned up trying to lure me in as a new client again.
Thats when I knew this is going to be a nightmare if I dont stop them and take a more radical approach. I called my credit card company, reported teh fraudulent card and had them cancel my card and issue me another card.