In April of 2018 I went to a Santa convention and won 4 Polar Express tickets at an action for St. JUDE. I was so excited because I take my three young children every year as a holiday tradition. We have gone every year for 10 years. My children were so excited as they always are to go.
On Nov 26th I pulled the tickets out to call and reserve our spots. To my shock the tickets were only good on Nov 16-18th. I paid $250.00 for tickets that were no good to me or my children as I was never told I would have to use them before Thanksgiving or I would have never fought so hard to win them, or spent the limited money I had to go so early.
I called Donna Houle a total of 9 times to tell her that I didnt even know you could go before December and is there anything they could do for me. I called a 10th time and finally spoke to James on Nov 30th and was told there were no tickets left.
So awful they would donate tickets to an organization for a Christmas festivities that you have to use in the middle of November. My Christmas tradition was ruined last year and they dont care.