The Order #: 111-1775509-4286611. I ordered grocering on Amazon Prime now. I left special instructions to have the driver call upon arrival so I could let them in to complete delivery. No one called and Jonathan the delivery driver marked the delivery as undeliverable. I was told by two employees that the driver does not have access to delivery instructions. SO THEN WHY DO I HAVE THE OPTION TO LEAVE SPECIAL INSTRUCTIONS IF THE ONLY PERSON WHO NEEDS TO READ THEM DOES NOT HAVE ACCESS.
That was excuse # 1. Excuse #2 was that the "leader" at Amazon who I requested a call from said that no one (not even a member of the store (3rd and Fairfax in Los Angeles) could contact the driver at 2:20pm today to re-deliver the food (which was scheduled to be delivered between 2 and 4pm today). Whats to difference between that type of service and me giving my money to a perfect stranger and asking them to go bring me my groceries since no one at Amazon seems to be able to contact anyone who is deliverig their food.
If I was an executive at Amazon (which I never will be, because I wouldn't work for a double talking company) you can be sure they would have contacted that driver and made sure I got my groceries. So I will never be using Amazon Prime now again for any type of deliveries. Amazon….you may as well re-invent the wheel and put together a logistics and supply chain for groceries that actually works instead of making excuses for a system that doesnt work.